Question People Ask Us (A Lot!)

Once you book you will get a VIP Group Link: This link is what holds your “group” traveling together. Send this link to everyone coming with you.

This link:

• allows everyone to make payments with their own cards and get their own receipts
• shows everyone payment due dates and package includes details
• shows the policies if anyone has questions
• AND has a feature within the account to show how much your final payment will be based on the number of people in the room (because we know things change).

Note: The link is mobile responsive, however if you view from a desk top you can see:
Who paid, When they paid, How much they paid…

You can add as many as you like, even if it exceeds the number of people you signed up for. However EVERYONE under your travel package must be in and paid BEFORE FINAL PAYMENT. They will also need to come in paying up to where you are in the process. The following answer below is on a case by case bases, you will want to call us for details if it applies to you. HOWEVER as a rule of thumb, for extremely high volume events, the below is true.

After FINAL payment, guest will need open a new package. We can still group you together, no problem, you can still travel together, no problem they will simply have different dates and perhaps different package amenities. Call / email us if you still have questions M-F 10a-4p CST. Email:  help@thesetnetwork.com

Once you book your locking in a payment plan. NOTE: The packages on the site are created by payment due dates. After the package either sells out or expires we set up new packages and payment plans. We can not confirm that the package or the price will be the same. The only way to confirm is by “holding / register” the package. This will freeze the price and allow you to plan and gather your friends.

When you sign up for a hotel package there is a payment plan attached. This is your plan. You use the online account link we provide and make all the payments, except the final payment that one you must call in. Upon calling we will ask a series of questions to close out your vacation plans.

Questions like:
How many people are now confirmed to attend? Any upgrades? If available what free night would you like?

Based on those answers we will advise you of the final amount your package will be. You can follow along with us as we do this through your online account. We suggest that you pay close attention to those dates as late fee’s do apply and missed payments can mean loss of amenities and/or complete cancellation.

See terms and conditions listed on the payment page of the site. *All “Holding Payments” ARE apart of the package cost. The “Hold” freezes price & secures package details, creates an online account & starts your payment plans w/dates listed.

It’s simple, we provide you with a FREE online account link that gives you all the details and information you need. You can make your own payments for free there. However, if you need to have someone personally do it for you, we charge a fee for that. The amount is listed in your account.

ON Arrival. We do not mail out ANY tickets or products. ALL items must be picked up in person w/ ID.

Before we answer remember, all package details are included in your online account link,. Please review if you have questions about what comes in your package.

You will be emailed your confirmation no less than 7 days before you are to arrive at the event. In most cases it’s 2 weeks before. Why?

We are a bulk inventory dealer. This means that we submit reservations in groups, not one by one. That means that you will get your confirmation once we submit the next batch of reservations for your event. If after reading this you are still confused, please call guest services at: 877-521-4686 x 702 M-F 10a-4p central

Not all of our trips require passports but for those that do: The policies that airlines set for passports are the same policies that we use. Passports can not expire within 6 months of travel. It is your responsibility to follow up with the airlines if there are any changes to this particular policy. We are not responsible for any delay in your travel based on this and any other airline policy(s). This is 100% your responsibility.

We book packages 365 to 425 days in advance. So details can change over that time. Based on the number of attendees, venue or vendor changes, or circumstances out of our control.The details are normally minor but we do reserve the right to adjust package details. However, the details you get in your final confirmation are the ones we expect to execute on your behalf.

You will need the following:

• Your State Issued ID
• The credit card you used for the final payment (includes gift cards | debit and expired cards). We have to simply physically see the card.

It’s okay these things happen, please bring your ID and ( if you have the replacement card). We will have a quick security form to fill out, thumb print may be required.

It varies per hotel and event however the universal standard is: check in 4p and check out 11a. (give or take an hour on either end). Early check in may be available if the hotel is not sold out the night before. Only the hotel, on the day before you check in, can make that call.

ALWAYS be prepared to pay a security deposit during special events. The amount varies but the rule of thumb is $100-150 per room. This money is fully refundable if there are no charges | damages or smoking in the room.

NOTE: If using a debit card, the deposit will deduct from your card and may take up to 10 business days to be returned. This is not controlled by SET Network, that is a hotel policy.

Our office hours are M-F 10a-4p Central Time. We are closed on all major holidays & weekends. Our email address (checked during holidays) is: help@thesetnetwork.com, our contact is: 877-521-4686