Click here for our policy prior to 01.01.22

SET Network

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Cancellation Policy

 

AS EDUCATED, SAVVY TRAVELERS, DOING SO DURING THE COVID SEASON, WE ASSUME YOU HAVE REVIEWED OUR POLICY BEFORE BOOKING.

 

 

    • ALL REGISTRATION FEES (hereinafter referred to as “REG”) FIRST PAYMENTS (hereinafter referred to as “FP”) & FUTURE USE VOUCHERS  are NONREFUNDABLE. REG and FP are considered good faith payments. These codes (REG & FP) appear in your receipts and account links. Vouchers, in any status can not be claimed for monetary value.

 

    • PACKAGES CANCELED DUE TO LATE PAYMENTS (WITHIN 7 DAYS OF DUE DATE) MAY BE REINSTATED WITH A $25 REINSTATE FEE & APPLICABLE LATE FEE(S).NOTE: Late payments may also result in loss of amenities & accommodations related to your package.
    • PACKAGES, EVENTS OR TICKETS / PASS that are:
      Postponed due to COVID 19, acts of GOD or circumstances due to matters beyond our control, ( i.e. weather, government, strike, protest, political and/or civil unrest) you agree to accept a VOUCHER for future travel in the amount of what you have paid, as an account in good standing or Paid In Full or (PIF) as it appears in the payment receipt. -That means you do not lose your money.

 

    • NO SHOWS: DEFINED AS SOMEONE WHO BOOKS THE PACKAGE, MAKES PAYMENTS & DOES NOT SHOW UP FOR THE EVENT. ALL PAYMENTS ARE NONREFUNDABLE.  NOTE: PHONES CALLS OR TEXT ARE NOT ACCEPTABLE METHODS OF ADVISING YOU ARE NOT COMING. ALL INFORMATION MUST BE EMAILED IN TO US AT HELP@THESETNETWORK.COM. EMAILS THE DAY OF ARE STILL CONSIDERED NO SHOWS

 

    • PACKAGES CANCELED DUE TO NONPAYMENT (ANYTIME AFTER 7 DAYS OF PAYMENT DUE DATE) ARE NONREFUNDABLE BUT FUTURE VOUCHERS MAY BE AVAILABLE. NOTE: IF WITHIN 7 DAYS OF DUE DATE A LATE FEE WILL APPLY.

Cancellations and Refunds

Cancellations or Refund request(s) submitted:

 

MORE THAN THIRTY (30) DAYS prior to an event start date, except cruises which require more than 60 days & all International Trips which require more than 90 days before an event. The amounts paid AFTER REG & FP:

 

    • Will EXCLUDE LATE, PROCESSING, FUTURE USE VOUCHERS, EXTENSION OR RELATED FEES; APPLICABLE TAXES; OR CURRENCY CONVERSION CHARGES previously assessed to the Account; and

 

    • CAN BE TRANSFERRED TO A DIFFERENT PERSON OR

 

    • MAY BE REFUNDED TO THE CARD USED FOR THE PAYMENTS OR

 

    • IN HOUSE VOUCHER(S) CAN BE ISSUED FUTURE USE

LESS THAN THIRTY (30) DAYS, BUT MORE THAN TWENTY (20) DAYS prior to an event, except cruises & all International Trips which require less than 60 days but more than 50 days, before an event. The amounts paid AFTER REG & FP:

 

    • Will EXCLUDE LATE, PROCESSING, FUTURE USE VOUCHERS, EXTENSION OR RELATED FEES; APPLICABLE TAXES; OR CURRENCY CONVERSION CHARGES previously assessed to the Account; and

 

    • CAN BE TRANSFERRED TO A DIFFERENT PERSON OR

 

    • IN HOUSE VOUCHER(S) CAN BE ISSUED FUTURE USE

LESS THAN TWENTY (20) DAYS before the event, except cruises & All International Trips which require 40 DAYS OR LESS before an event are NONREFUNDABLE.

 

    • MAY TRANSFER TO ANOTHER PERSON
      ( TRANSFER NAME FEE MAY APPLY)

 

    • VOUCHER MAY BE ISSUED AT REDUCED AMOUNT

We understand things happen so as a courtesy to ALL our customers, please email us at email address below and we will attempt to assist.

READY TO MAKE A REQUEST FOR A VOUCHER OR REFUND?

DISCLAIMERS BEFORE REQUESTING:

IF AN:

EVENT POSTPONES DUE TO A FORCE MAJEURE OCCURRENCE IN WHICH SET NETWORK: (1) FAILED TO PERFORM DUE TO AN IMPEDIMENT BEYOND ITS REASONABLE CONTROL; (2) COULD NOT REASONABLY HAVE BEEN EXPECTED TO TAKE THE OCCURRENCE OF THE IMPEDIMENT INTO ACCOUNT AT THE TIME OF THE CONCLUSION OF THE CONTRACT; AND (3) COULD NOT REASONABLY HAVE AVOIDED OR OVERCOME THE EFFECTS OF THE IMPEDIMENT. THE AFOREMENTIONED “IMPEDIMENT” SHALL INCLUDE WAR, ARMED CONFLICT (OR THE THREAT THEREOF), HOSTILITIES, INVASION, CIVIL WARS, RIOT, REBELLION, ACTS OF TERRORISM, PIRACY, PLAGUE, EPIDEMIC, PANDEMIC, OUTBREAKS OF INFECTIOUS DISEASE, PUBLIC HEALTH CRISIS, LAWFUL OR UNLAWFUL ACT OF AUTHORITY, ACT OF GOD OR NATURAL DISASTER, EXPLOSION, FIRE, GENERAL LABOR DISTURBANCE SUCH AS BUT NOT LMITED TO BOYCOTT, STRIKE AND LOCKOUT, SHORTAGE OR INABILITY TO OBTAIN CRITICAL MATERIAL OR SUPPLIES TO THE EXTENT NOT SUBJECT TO THE REASONABLE CONTROL OF SET NETWORK AND/OR ITS AFFILIATES, SUPPLIERS OR  VENDORS, AND ANY OTHER UNFORSEEN CIRCUMSTANCES,

TRAVELER AGREES TO THE ISSUANCE OF A INHOUSE TRAVEL VOUCHER FOR CREDIT TOWARDS FUTURE SET NETWORK EVENTS.

**Voucher rules for pandemic-related cancellations supersede this policy**

EMAIL US:

  1. OUR EMAIL ADDRESS IS: refunds@thesetnetwork.com
  2. PLEASE INCLUDE THE FOLLOWING:
    • SUBJECT LINE:
      REQUEST FOR TRANSFER OR VOUCHER.
    • YOUR NAME
    • LEAD PERSONS NAME (IF APPLICABLE)
    • YOUR ACCOUNT PIN CODE; AND
    • PHONE NUMBER

****Please allow 1-2 business days for an email response**

IF YOU:

  • ARE A VENDOR OR WHOLESALE PARTNER, ALL PAYMENTS ARE NON-REFUNDABLE.
    • CLIENTS / TRAVELING GUEST SHOULD BE ADVISED ACCORDINGLY

**Vouchers may be available for certain force majeure occurrences. ** EMAIL US FOR OPTIONS.

  • ARE A SUPER AFFILIATE PROGRAM MEMBER?
    • SIGNUP FEES AND MONTHLY FEES ARE NONREFUNDABLE;
    • MONTHLY PAYMENTS ARE AUTOMATICALLY CHARGED ON THE DATE SELECTED BY THE MEMBER;
    • MONTHLY PAYMENTS MAY BE CANCELLED AT ANY TIME VIA EMAIL TO refunds@thesetnetwork.com.

**Additional monthly charge may apply if cancellation request submitted after monthly payment billing date**

 

Dispute Resolution/Attorney Fees/Binding Arbitration

Any dispute, controversy or claim arising out of or in connection with this Agreement between Traveler and SET Network (the “Parties”), including SET Network’s Refund or Cancellation Policy Agreement, the breach, termination, or invalidity thereof shall be resolved exclusively by binding arbitration in accordance with the American Arbitration Association (AAA) or according to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. Such proceedings will be governed by substantive (but not procedural) Texas law and will take place in Pearland, Texas. By booking travel with SET Network, you hereby agree to dispute resolution via arbitration and waive your right to a trial by jury. The Parties further agree to the use of a Sole Arbitrator for dispute resolution. The Parties shall each submit three (3) Arbitrator choices and have five (5) business days to agree on the selection of an Arbitrator.

Participant agrees to settle all disputes within 60 days of check-out date or forfeit the complaint.