Cancellation & Refund Policy —
This page is made to better serve our travelers and ensure clarity in our terms. Travel Insurance is not mandatory but recommended.
Definitions
- REG (Registration Fee) & FP (First Payment): Nonrefundable good-faith deposits to secure your reservation.
- PIF (Paid In Full): Indicates that all required payments have been completed.
- Future Use Voucher: Non-cash credit applicable to a future eligible SET Network event.
- Canceled Package: No payments or payments missed for more than 7 days past the payment plan dates.
- Loss Of Amenities: Amenities or inclusions within packages may be reduced/removed w/late payments
- No Show: A confirmed guest, who does not show up in person. Includes contact with us within 72 hours of expected arrival
My Package Cancelled
If your package has been cancelled, please email us at help@thesetnetwork.com so we can assist you right away. In many cases, you may be able to transfer to a current package and keep your reservation active. Depending on the timeframe, you may also qualify for a future-use voucher. Our goal is to make sure you don’t miss out, let’s work together to get this resolved for you.
Refund Eligibility Timeline
Refunds exclude the first 2 payments made per person, along with any service, tax, or currency processing fees. This policy is only superseded by the Force Majeure Clause (see below). Your account must be current or no more than 7 days past due on the payment plan you signed up for.
If eligible, refunds may be requested with:
-
More than 45 days before U.S.-based events
-
More than 90 days before cruises or international events
⚠️ Important Payment Notice
Regardless of how your payment is labeled, the first two payments made per person are nonrefundable. This includes payments submitted in error or out of order. Submitting any payment confirms your agreement to these terms.
After Refund Eligibility Timeline
- Less than 45 days for U.S. events
- Less than 90 days for international or cruise events
Refunds may not be available. Please write in with your concerns so we can support you. A name change/transfer or reduced voucher may be issued at our discretion on a case-by-case basis. Our decision may consider:
- Proximity to the event start date
- How much of the package has already been paid on your behalf
- Other relevant considerations
We understand that things don’t always go as planned, and we’re here to help! If you need assistance, don’t hesitate to reach out to us. Our team is dedicated to finding the best possible solution for you.
🚫 All Sales Are Final If
- You are a no-show
Force Majeure & Third-Party Changes Policy
If an event is impacted by circumstances beyond our control, vouchers will be issued in lieu of refunds. This includes but is not limited to:
- Weather events
- Natural disasters
- Pandemic-related issues
- Political unrest
- Venue, cruise line, or third-party travel provider changes
- Location, date, or schedule changes beyond our control
- Postponed event or event date change
These conditions are rare, but your safety and experience remain our top priorities.
How to Submit a Refund, Transfer, or Voucher Request
Send an email to refunds@thesetnetwork.com with the following:
- Subject: “Request for Transfer or Voucher”
- Your full name
- Lead traveler’s name (if different)
- Your account PIN
- Best contact number
Dispute Resolution / Binding Arbitration
Any dispute between you and SET Network — including but not limited to this Cancellation & Refund Policy — shall be resolved exclusively through binding arbitration with the American Arbitration Association (AAA) or Judicial Arbitration and Mediation Services (JAMS). Proceedings will be governed by Texas law (substantive only), and held in Pearland, Texas.
By booking with SET Network, you agree to waive your right to a trial by jury and accept the use of a sole arbitrator, mutually selected within 5 business days. Complaints must be submitted within 60 days of check-out, or the complaint will be considered waived.
Copyright Notice
This content is protected by copyright.
© Copyright Notice
This policy and its content are the intellectual property of Platinum Enterprise and The SET Network. It may not be reproduced, copied, or distributed in whole or in part without express written consent from Platinum Enterprise and The SET Network.