Cancellation & Refund Policy —
These updates were made to better serve our travelers and ensure clarity in our terms.
Definitions
- REG (Registration Fee) & FP (First Payment): Nonrefundable good-faith deposits to secure your reservation.
- PIF (Paid In Full): Indicates that all required payments have been completed.
- Voucher: Non-cash credit applicable to a future eligible SET Network event.
- No Show: A guest who does not attend the event and fails to cancel via email in advance. Calls or texts do not qualify as official cancellations.
Refund Eligibility Timeline
Refunds exclude the first 2 payments made per person and any service, tax, or currency processing fees. Refunds may be requested within the following timeframes:
- More than 45 days before U.S.-based events
- More than 90 days before cruises or international events
✅ You may also transfer your reservation to someone else or accept a voucher in lieu of refund.
After Refund Eligibility Timeline
- Less than 45 days for U.S. events
- Less than 90 days for international or cruise events
Refunds may not be available. Please write in with your concerns so we can support you. A name change/transfer or reduced voucher may be issued at our discretion on a case-by-case basis. Our decision may consider:
- Proximity to the event start date
- How much of the package has already been paid on your behalf
- Other relevant considerations
We understand that things don’t always go as planned, and we’re here to help! If you need assistance, don’t hesitate to reach out to us. Our team is dedicated to finding the best possible solution for you.
🚫 All Sales Are Final If
- You are a no-show (no cancellation email submitted in advance—calls or texts are not accepted forms of communication).
- Your account is canceled due to nonpayment or late payment (over 7 days past due). A reinstatement fee may be required to rejoin, subject to availability.
⚠️ Important Payment Notice
Regardless of how your payment is labeled, the first two payments made per person are nonrefundable. This includes payments submitted in error or out of order. Submitting any payment confirms your agreement to these terms.
Force Majeure & Third-Party Changes Policy
If an event is impacted by circumstances beyond our control, vouchers will be issued in lieu of refunds. This includes but is not limited to:
- Weather events
- Natural disasters
- Pandemic-related issues
- Political unrest
- Venue, cruise line, or third-party travel provider changes
- Location, date, or schedule changes beyond our control
- Postponed event or event date change
These conditions are rare, but your safety and experience remain our top priorities.
How to Submit a Refund, Transfer, or Voucher Request
Send an email to refunds@thesetnetwork.com with the following:
- Subject: “Request for Transfer or Voucher”
- Your full name
- Lead traveler’s name (if different)
- Your account PIN
- Best contact number
Dispute Resolution / Binding Arbitration
Any dispute between you and SET Network — including but not limited to this Cancellation & Refund Policy — shall be resolved exclusively through binding arbitration with the American Arbitration Association (AAA) or Judicial Arbitration and Mediation Services (JAMS). Proceedings will be governed by Texas law (substantive only), and held in Pearland, Texas.
By booking with SET Network, you agree to waive your right to a trial by jury and accept the use of a sole arbitrator, mutually selected within 5 business days. Complaints must be submitted within 60 days of check-out, or the complaint will be considered waived.
Copyright Notice
This content is protected by copyright.
© Copyright Notice
This policy and its content are the intellectual property of Platinum Enterprise and The SET Network. It may not be reproduced, copied, or distributed in whole or in part without express written consent from Platinum Enterprise and The SET Network.